— TERMS & CONDITIONS —

Terms and Conditions for Shital Jewellers

Effective Date: 25 May 2026

These Terms and Conditions (“Terms”) govern the access, use, browsing, communication, interaction, and engagement with the website, messaging channels, WhatsApp Business communication services, Rich Communication Services (“RCS”), digital platforms, and associated services operated by Shital Jewellers (“Company,” “Business,” “we,” “our,” or “us”).

Business Name: Shital Jewellers
Registered Address: Near Hanuman Mandir, Hanuman Chowk, Majalgaon, Beed – 431131, Maharashtra, India
Contact Number: +91 9860917777
Email Address: ranjwanramraje@gmail.com

By accessing, browsing, interacting with, subscribing to, purchasing from, communicating with, or using any service provided by Shital Jewellers through our website, WhatsApp Official API, RCS messaging channels, social media pages, customer support systems, or associated digital platforms, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you must discontinue use of our services immediately.

1. Introduction

Shital Jewellers is engaged in the business of jewellery retail, ornament sales, customer consultation, product inquiries, customer support services, promotional communications, order coordination, billing assistance, and related customer engagement activities. Our business may communicate with customers through websites, mobile devices, WhatsApp Business API, RCS messaging platforms, SMS, telephone calls, email communication, and other approved digital communication systems.

These Terms are drafted in accordance with applicable laws of India, including but not limited to the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Consumer Protection Act, 2019, and applicable digital communication compliance requirements issued by Meta Platforms, Inc., Google, telecom operators, and relevant regulatory authorities.

The purpose of these Terms is to establish a transparent legal framework governing the rights, obligations, responsibilities, liabilities, and limitations applicable to all users and customers interacting with Shital Jewellers.

2. Definitions

For the purpose of these Terms, the following definitions shall apply:

“Account” means any customer profile, registration, communication record, inquiry submission, or associated customer identity created through our systems.

“Applicable Laws” means all Indian laws, rules, regulations, guidelines, governmental directives, industry standards, and digital communication policies applicable to our services.

“Customer,” “User,” “you,” or “your” means any individual, visitor, customer, business representative, or entity accessing or using our services.

“Services” means all jewellery-related services, customer support services, communication services, promotional services, consultation services, WhatsApp communications, RCS communications, order management activities, and related digital interactions provided by Shital Jewellers.

“WhatsApp Official API” refers to Meta-authorized business communication systems enabling customer communication through WhatsApp.

“RCS” refers to Rich Communication Services enabled through approved telecom or platform providers.

“Content” includes text, images, product descriptions, videos, logos, trademarks, graphics, messages, and all information available through our services.

“Platform” means any website, mobile interface, social media page, messaging channel, software system, or communication tool operated by or on behalf of Shital Jewellers.

3. Acceptance of Terms

By using any service offered by Shital Jewellers, you expressly agree to comply with these Terms and all applicable laws.

Your use of our services constitutes:

Confirmation that you are legally capable of entering into a binding agreement.
Consent to receive communications from us through approved channels.
Acknowledgment that digital communication records may be retained for compliance and operational purposes.
Agreement to comply with all customer conduct obligations.

These Terms apply to all visitors, customers, vendors, business partners, and users interacting with Shital Jewellers.

4. Description of Services

Shital Jewellers provides jewellery-related business services including but not limited to:

Jewellery sales and customer assistance
Product inquiries and consultation
Promotional campaigns and offers
Order confirmation and customer support
Billing and payment coordination
Customer communication through WhatsApp and RCS
Appointment scheduling and follow-up communication
Product catalog sharing
Customer relationship management
Delivery coordination and service updates

Services may be modified, updated, suspended, or discontinued at our discretion without prior notice where operationally necessary.

We reserve the right to introduce new features, technologies, communication systems, or service models from time to time.

5. Eligibility

To use our services, you must:

Be at least 18 years of age or access the services under parental or legal guardian supervision.
Possess legal authority to enter into binding contracts under Indian law.
Provide accurate and truthful information.
Use our services only for lawful and legitimate purposes.

Shital Jewellers reserves the right to refuse access or services to any person or entity found violating applicable laws, Meta policies, RCS guidelines, or these Terms.

6. Account Registration

Certain services may require users to submit personal information including name, mobile number, address, email address, billing information, or communication preferences.

You agree that:

Information provided by you shall be accurate and current.
You are responsible for maintaining confidentiality of any credentials or communication access.
You shall not impersonate another individual or provide misleading information.
You shall promptly notify us of unauthorized access or suspicious activities.

We reserve the right to suspend or terminate accounts or communication access where fraudulent, suspicious, abusive, or unauthorized activity is detected.

7. User Responsibilities

Users agree not to:

Use our services for unlawful activities.
Engage in fraudulent transactions.
Abuse communication systems.
Send offensive, defamatory, misleading, or harmful content.
Attempt unauthorized access to systems or customer data.
Interfere with platform operations.
Violate intellectual property rights.
Misuse WhatsApp or RCS communication channels.
Share spam, malware, or prohibited content.

Users are solely responsible for all activities performed through their interactions with Shital Jewellers.

Any misuse may result in suspension, legal action, reporting to authorities, or permanent restriction from accessing services.

8. Payment & Billing Terms

All pricing, payment obligations, taxes, delivery charges, and billing-related information shall be communicated through official channels.

Customers agree that:

Payments must be completed using authorized methods.
Applicable GST and taxes may be charged.
Orders may be processed only after successful payment verification.
Billing discrepancies should be reported within a reasonable time.
Refunds, if applicable, shall be governed by our internal business policies and applicable laws.

Shital Jewellers reserves the right to cancel orders involving suspected fraud, payment disputes, unauthorized transactions, pricing errors, or policy violations.

9. Subscription Renewal & Termination

Certain communication services, promotional notifications, or customer engagement programs may operate on an opt-in subscription basis.

Users may:

Subscribe voluntarily to receive updates.
Withdraw consent at any time.
Request termination of promotional communications.
Opt out of WhatsApp or RCS messages through provided methods.

Shital Jewellers may terminate or suspend services where:

Users violate these Terms.
Fraudulent activity is suspected.
Regulatory obligations require suspension.
Technical or operational issues arise.

Termination shall not affect accrued rights, liabilities, or legal obligations existing prior to termination.

10. Use of WhatsApp Official API & RCS

Shital Jewellers may use WhatsApp Official API and RCS communication channels for:

Customer support
Order updates
Promotional messages
Appointment reminders
Billing notifications
Product updates
Customer engagement
Service announcements

All communications shall comply with:

Meta Business Messaging Policies
WhatsApp Commerce Policies
Google RCS Business Messaging guidelines
Telecom regulatory requirements
Applicable Indian laws

Users consent to receiving approved business communications after voluntarily sharing their contact information or opting into communication channels.

We strictly prohibit:

Spam messaging
Misleading promotions
Unauthorized bulk communication
Harassment or abusive messaging
Illegal or deceptive communication practices

Users may opt out at any time by contacting us or using available unsubscribe mechanisms.

11. Message Delivery & Compliance Policy

Shital Jewellers makes commercially reasonable efforts to ensure timely delivery of messages through supported communication platforms. However, message delivery depends upon several external factors including:

Telecom network availability
Internet connectivity
Device compatibility
Platform restrictions
Third-party service interruptions
User device settings

We do not guarantee uninterrupted or error-free message delivery.

Users acknowledge that:

Delivery timing may vary.
Platforms may delay, block, or restrict certain communications.
Messages may fail due to technical limitations.
Regulatory changes may affect communication services.

All messaging activities are conducted in compliance with applicable anti-spam regulations and communication policies.

12. Intellectual Property Rights

All intellectual property associated with Shital Jewellers including:

Business name
Logos
Designs
Website content
Product images
Marketing materials
Software interfaces
Text and graphics
Communication templates

are protected under applicable intellectual property laws.

No user may reproduce, distribute, modify, publish, reverse engineer, or commercially exploit any content without prior written permission from Shital Jewellers.

Unauthorized use may result in civil and criminal legal action.

13. Confidentiality

Both parties acknowledge that confidential information may be exchanged during business interactions.

Users agree not to disclose confidential business information obtained through our services.

Shital Jewellers undertakes commercially reasonable efforts to maintain confidentiality of customer information subject to:

Legal obligations
Regulatory compliance
Security requirements
Fraud prevention measures
Law enforcement requests

Confidentiality obligations shall survive termination of services where legally applicable.

14. Disclaimer of Warranties

Services provided by Shital Jewellers are offered on an “as is” and “as available” basis.

To the maximum extent permitted under law, Shital Jewellers disclaims all warranties including:

Merchantability
Fitness for a particular purpose
Continuous availability
Non-infringement
Error-free operation
Accuracy or reliability of communication systems

We do not guarantee that:

Services will always remain uninterrupted.
Communication channels will be fully secure.
Technical defects will never occur.
External platforms will always function properly.

Users access and use services at their own discretion and risk.

15. Limitation of Liability

To the fullest extent permitted by Indian law, Shital Jewellers shall not be liable for:

Indirect losses
Consequential damages
Data loss
Business interruption
Loss of profits
Communication delays
Device failures
Unauthorized third-party access
Service interruptions
Platform downtime

Our total liability arising out of any dispute shall not exceed the amount paid by the customer, if any, for the relevant service giving rise to the claim.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

16. Indemnification

Users agree to indemnify, defend, and hold harmless Shital Jewellers, its owners, employees, affiliates, representatives, service providers, and partners from and against any claims, liabilities, damages, losses, costs, penalties, legal expenses, or proceedings arising from:

Violation of these Terms
Misuse of services
Violation of laws or regulations
Infringement of third-party rights
Unauthorized communications
Fraudulent activities

This indemnification obligation shall survive termination of the relationship between the user and Shital Jewellers.

17. Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Maharashtra, India.

Users agree to submit to such jurisdiction for resolution of disputes.

18. Changes to Terms

Shital Jewellers reserves the right to revise, modify, update, or replace these Terms at any time without prior notice.

Updated versions may be published on our website or communicated through official channels.

Continued use of services following updates constitutes acceptance of revised Terms.

Users are encouraged to periodically review these Terms to remain informed of their rights and obligations.

19. Contact Information

For questions, legal notices, compliance concerns, communication preferences, or support requests, users may contact:

Shital Jewellers
Near Hanuman Mandir, Hanuman Chowk, Majalgaon, Beed – 431131, Maharashtra, India
Phone: +91 9860917777
Email: ranjwanramraje@gmail.com

By continuing to use our services, website, WhatsApp communication channels, or RCS systems, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

— PRIVACY POLICY —

Privacy Policy for Shital Jewellers

Effective Date: 25 May 2026

Shital Jewellers (“Company,” “we,” “our,” or “us”) values the privacy, confidentiality, and security of customer information. This Privacy Policy explains how we collect, process, use, disclose, retain, and protect information obtained through our website, WhatsApp Business communications, Rich Communication Services (“RCS”), mobile communication systems, social media pages, customer support channels, and associated business operations.

This Privacy Policy is drafted in accordance with applicable Indian laws including the Information Technology Act, 2000, Information Technology Rules, applicable data protection standards, Meta Business Messaging requirements, WhatsApp Business Policy standards, and RCS communication compliance obligations.

By accessing our website, contacting us, submitting information, using our services, or communicating through WhatsApp or RCS channels, you consent to the practices described in this Privacy Policy.

1. Introduction

Shital Jewellers operates jewellery retail and customer communication services that may involve collection and processing of customer information for operational, legal, security, customer support, and communication purposes.

We are committed to maintaining transparency regarding how customer information is handled.

This Privacy Policy applies to:

Website visitors
Customers
Prospective buyers
Communication subscribers
WhatsApp users interacting with our business
RCS users interacting with our messaging channels
Individuals contacting customer support

Our objective is to ensure lawful, fair, transparent, and secure handling of all personal information.

2. Information We Collect

Shital Jewellers may collect different categories of information depending on the nature of customer interaction.

A. Personal Information

We may collect:

Full name
Mobile number
Email address
Billing address
Shipping address
City and state details
Transaction details
Customer inquiries
Purchase preferences
Communication preferences

B. Device Information

We may automatically collect:

IP address
Browser type
Device identifiers
Device operating system
Mobile network information
Log data
Access timestamps
Website interaction data

C. Cookies and Tracking Data

We may use cookies and related technologies to:

Improve user experience
Remember preferences
Analyze traffic patterns
Enhance website performance
Measure campaign effectiveness
Maintain security

D. WhatsApp & RCS Message Data

Where customers communicate with us through WhatsApp or RCS, we may collect:

Mobile numbers
Message timestamps
Conversation records
Customer support inquiries
Delivery status reports
Interaction history
Opt-in and opt-out records

We do not intentionally collect unnecessary sensitive personal information unless required for lawful business purposes.

3. Purpose of Data Collection

Shital Jewellers collects information for legitimate business and operational purposes including:

Processing customer inquiries
Managing jewellery orders
Providing customer support
Sending transactional communications
Delivering promotional offers
Improving customer experience
Conducting analytics and business operations
Preventing fraud and misuse
Maintaining regulatory compliance
Managing WhatsApp and RCS communication systems
Providing after-sales support
Responding to legal obligations

All data collection activities are limited to purposes reasonably necessary for our business operations.

4. Consent for WhatsApp & RCS Data Processing

By initiating communication with Shital Jewellers through WhatsApp, RCS, website forms, or by voluntarily providing your mobile number, you consent to receive communications relating to:

Order confirmations
Service notifications
Product information
Customer support responses
Promotional campaigns
Billing updates
Appointment reminders
Business announcements

Consent may be obtained through:

Website forms
QR code scans
Opt-in forms
Direct customer initiation
Social media lead forms
Messaging platform interactions

Users may withdraw consent at any time by:

Replying with unsubscribe requests
Contacting customer support
Requesting communication removal

Shital Jewellers complies with Meta Business Messaging policies and applicable RCS communication requirements regarding customer consent and lawful messaging practices.

5. Legal Basis for Processing

We process customer information based on one or more of the following legal grounds:

Customer consent
Contractual necessity
Compliance with legal obligations
Legitimate business interests
Fraud prevention and security
Customer relationship management

Where required by law, we shall seek explicit consent before processing certain categories of information.

6. How We Use Collected Data

Shital Jewellers may use collected information to:

Verify customer identity
Respond to inquiries
Process orders and transactions
Improve communication quality
Personalize customer experience
Send updates and notifications
Maintain internal records
Analyze customer engagement
Improve marketing effectiveness
Detect suspicious activities
Comply with legal and regulatory obligations

We do not sell customer personal data to unauthorized third parties.

All usage of collected data is limited to legitimate and lawful business purposes.

7. Data Retention & Deletion

Shital Jewellers retains customer information only for as long as reasonably necessary for:

Business operations
Customer support
Regulatory compliance
Legal obligations
Dispute resolution
Security and fraud prevention

Retention periods may vary depending on:

Nature of data
Legal requirements
Tax and accounting obligations
Communication history
Customer relationships

Users may request deletion of eligible personal information subject to applicable legal and regulatory limitations.

Certain records may be retained where necessary to:

Comply with laws
Prevent fraud
Resolve disputes
Enforce agreements
Maintain audit records

8. Data Sharing with Third Parties

Shital Jewellers may share limited information with authorized third parties where necessary for business operations.

Such third parties may include:

Meta Platforms, Inc. (WhatsApp Business services)
Google or RCS platform providers
Telecom service providers
Payment processing providers
Logistics or delivery partners
Technology service providers
Cloud hosting providers
Regulatory authorities
Law enforcement agencies where legally required

We ensure commercially reasonable efforts to work only with service providers maintaining appropriate confidentiality and security obligations.

Third-party service providers may process information according to their own policies and applicable legal obligations.

9. Security Measures & Encryption

Shital Jewellers adopts commercially reasonable technical, administrative, and organizational measures to safeguard customer information.

Security measures may include:

Encrypted communications
Secure access controls
Password-protected systems
Restricted employee access
Secure data storage systems
Firewall and monitoring systems
Regular security reviews
Platform-level encryption through WhatsApp and approved RCS providers

While we strive to protect information, no internet-based system can guarantee absolute security.

Users acknowledge that transmission of data over digital networks involves inherent risks.

10. Cookies & Tracking Technologies

Our website and communication systems may use cookies, analytics technologies, and tracking tools.

These technologies help us:

Improve website functionality
Understand visitor behavior
Maintain session security
Personalize user experiences
Measure communication effectiveness
Improve platform performance

Users may configure browser settings to reject or manage cookies. However, certain website features may not function properly if cookies are disabled.

11. Data Transfer & Storage (India-based)

Customer information may be stored, processed, or transferred through systems located in India or other jurisdictions depending on technology infrastructure and service providers.

By using our services, users consent to such transfers where reasonably necessary for:

Business operations
Communication services
Cloud storage
Technical support
Security systems

We undertake commercially reasonable efforts to ensure that transferred information receives appropriate protection consistent with applicable laws and industry standards.

12. User Rights

Subject to applicable laws, users may have the right to:

Access their personal information
Request correction of inaccurate information
Request deletion of eligible data
Withdraw communication consent
Object to certain processing activities
Request information regarding data handling practices

Requests may be submitted through our contact information provided below.

Shital Jewellers may require identity verification before processing certain requests.

We reserve the right to deny requests where permitted or required by applicable law.

13. Policy for Children

Our services are not directed toward children below the age of 18 years.

We do not knowingly collect personal information from minors without lawful authorization from parents or guardians.

If we become aware that information belonging to a minor has been collected without proper authorization, reasonable efforts shall be made to delete such information.

Parents or guardians who believe a child has submitted information may contact us immediately.

14. Updates to Privacy Policy

Shital Jewellers reserves the right to modify, revise, or update this Privacy Policy from time to time.

Updated versions may be published on our website or communicated through official channels.

Changes become effective upon publication unless otherwise stated.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

15. Governing Law (India)

This Privacy Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of competent courts located in Maharashtra, India.

16. Contact Information

For questions, privacy requests, compliance concerns, communication preferences, or legal notices, users may contact:

Shital Jewellers
Near Hanuman Mandir, Hanuman Chowk, Majalgaon, Beed – 431131, Maharashtra, India
Phone: +91 9860917777
Email: ranjwanramraje@gmail.com

By continuing to access our services, website, WhatsApp communication systems, RCS channels, or customer support platforms, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.