Such communications may include:
- Order confirmations and transaction updates
- Customer support responses
- Jewellery product details and catalog information
- Appointment reminders and service notifications
- Billing and payment-related communication
- Promotional offers, festive campaigns, and marketing messages
- Business announcements and important updates
Consent may be obtained through any of the following methods:
- Filling website inquiry or contact forms
- Scanning QR codes linked to our business communication channels
- Initiating a WhatsApp conversation with Shital Jewellers
- Opting in through social media advertisements or lead forms
- Providing contact information during purchases or inquiries
- Subscribing to promotional or customer engagement services
Shital Jewellers uses officially approved communication systems including WhatsApp Official Business API and Rich Communication Services (RCS) platforms in compliance with:
- Meta Business Messaging Policies
- WhatsApp Commerce Policies
- Google RCS Business Messaging Guidelines
- Applicable telecom and anti-spam regulations in India
We do not send unauthorized spam messages, misleading promotions, or unlawful communications. All communications are intended solely for legitimate business, customer support, and customer engagement purposes.
Users retain the right to withdraw consent or opt out of promotional communications at any time by:
- Replying with “STOP,” “UNSUBSCRIBE,” or similar opt-out keywords
- Contacting our customer support team
- Requesting removal from communication lists through official channels
Upon receiving an opt-out request, Shital Jewellers will make commercially reasonable efforts to discontinue non-essential promotional communications within a reasonable period, subject to operational and legal requirements.
Certain transactional or legally required communications may still be sent where necessary for order fulfillment, customer support, security, compliance, or legal obligations.